Terms & Conditions


Welcome to the Website (the ‘site’) of Pure Organic Drinks Limited. 


This Website is the property of Pure Organic Drinks which provides you access and use of this website subject to your compliance with these Terms and Conditions and all related policies and terms, collectively known as the “Site Terms”.  The Site Terms included, but not limited to Ordering, Delivery, Payment, Cancellations, and Assistance Policy. 

Please review these Terms and Conditions and all related policies and terms before using this website.  By using and accessing the website you agree to be bound by the Site Terms and all applicable law.  You agreed with these Site Terms the first time you accessed this website from a particular computer or other electronic device and confirm your agreement each time you use this website. For Information on how we use your Personal Data please view our Privacy Policy 

If you use or order Products after we have published any changes you will be bound by those changes.  Pure Organic Drinks reserve the right to amend or change the Terms and Conditions without notice, and you should check prior to each use or order to ensure that you understand the precise Terms & Conditions applicable to your visit to our website, or purchase. 

“Confidentiality” means a set of rules and/or a promise that limits access and/or places restrictions on certain types of information and capability. 


“Consumer”  means an individual who uses the website to purchase Products or Services from us. 


“Content”  means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. 


“Cookies” are small text files stored on your computer. 


“Customer”  means an individual who uses the website to purchase goods or services from us. 


“Intellectual Property” 


“Paragraph Headings” are used for convenience only.  They are not intended to describe the entire content of the paragraphs or have any effect on their interpretation. 


“Pure Organic Drinks” means ‘Pure Organic Drinks’ and is a trading name of Pure Organic Drinks Limited. 


“Personal Data “means data that identifies an individual or that can be reasonably associated with a specific person or entity, such as a name, contact information, telephone number, Internet (IP) address, and information about an individual’s purchases and online shopping. 


“Site “means the Website which is owned by Pure Organic Drinks. 


“Site Materials” means all materials on the website including, but without limitation to, trademarks, design, product description, HTML text, graphics, other files, photographs, codes, software layout, designs forms and the selection and arrangement thereof. 

“Software Bugs” means Software may from time to time have ‘bugs’, which may cause some functionality of the Site to malfunction.  This is usually common to practically all software. 


“Us” means Pure Organic Drinks,  

“We” means Pure Organic Drinks,  



Please see our COOKIE POLICY on the footer menu of our website. 



By accessing, browsing, or using this Site, you acknowledge that you have read and agreed to be bound by these Terms of Use (these “Terms”).  If you do not agree to these Terms, you should not use or access this Site. Pure Organic Drinks reserves the right to revise these Terms at any time by updating the Site Terms of Use but will not change these Terms in relation to orders which have been placed and acknowledged by Pure Organic Drinks prior to the change being made.  You are encouraged to review these Terms each time you use the Site   as your use of the Site   after the posting of changes will constitute your acceptance of the changes.  By agreeing to these Terms it also constitutes your agreement to the Pure Organic Drinks  Benefits Terms and Conditions, and the Site   Privacy Policy, which are incorporated herein. 

Information regarding prices found on the Site are subject to change without notice, and as such you must check the Terms and Conditions of the Site prior to every access or use. 

We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site.  We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site without liability to you or to any third party for doing so.  We may also impose rules for and limits on use of the Site and/or restrict your access to part, or all, of the Site without notice or penalty.  Your continued use of the Site and will constitute your acceptance of any such changes. 


You may only use the site for your own non-commercial personal use and must follow the Terms and Conditions of this site. 

All Content included on the Website, unless uploaded by Users, is the property of The Pure Organic Drinks, our affiliates or other relevant third parties.  Nothing on this site shall be construed as granting, by implication, preclusion, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission. 

You are responsible for your own communications including all transmission, uploading, or posting of information and you are responsible for the consequences of such actions and communications to the site. 

You may, for your own personal, non-commercial use only, retrieve, display, and view the Content on a computer screen. 

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Pure Organic Drinks. 



You may not use the Website for any of the following purposes: – 

in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website,  

Making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner. 

In any way which is; abusive, breaching any applicable governmental order, law or regulation, deemed as criminal conduct and that would constitute a criminal offence, degrading, defamatory, derogatory, fraudulent, false, harassing, hateful, harmful, inaccurate, indecent, illegal, an infringement or violation of another’s rights according to relevant laws or regulations, misleading, malicious, obscene, offensive, otherwise objectionable, pornographic or of a sexual nature, racist, sexist, identified as an unacceptable form of discrimination, threatening, identified as trolling, unlawful, untrue or vulgar. 

                 Making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner. 

All Members must agree not to use the Site and specifically prohibit any use of the Site, for any of the following purposes: – 

Posting, communicating, or transmitting any material that infringes on any intellectual property, publicity, or privacy right of another person or entity. 

Attempting to interfere in any way with the Site’s or Pure Organic Drinks ’s network security or attempting to use the Site’s to gain unauthorised access to any other computer system. 

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalogue, download or otherwise reproduce, store, or distribute content available on the Site. 

Furthermore, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. 

You may not take any action to interfere with, or disrupt, the Site or any other user’s use of the Site including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorisation and access granted to you under these Terms.  

You may not frame portions of the Site within another web site or App.  You may not resell use of, or access to, the Site or to any third party without our prior written consent. 



To access certain services on the Site, you may be required to provide specific information via our membership sign up.  All information about you must be honest, and you may not use any aliases or other means to disguise your identity. 

Your access codes or passwords provided should be always protected.  You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorised use of these passwords. 

We may suspend or terminate your access at any time with or without notice.  To understand how we use information collected from you, please read our Privacy Policy. 



We are committed to protecting the information we receive from you.  We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. 


We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. 

For more information, please refer to our Privacy Policy. 


Your order will be fulfilled by the delivery date set out in the confirmatory email or, if no delivery date is specified, then within a reasonable time of the date of the order.  You recognise, though, that occasionally because of problems sourcing stock from our suppliers or for other reasons beyond our control it is possible that orders may be delayed. 

You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen (14) days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the Pure Organic Drinks refunds policy and as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). 

To cancel your order, you must inform Pure Organic Drinks by email (support@pureorganicdrinks.com), giving us your name, company name, and order reference. 

Pure Organic Drinks refund policy is: – 

If you cancel your first order within the fourteen (14) day cancellation period (see above), Pure Organic Drinks will refund you as soon as possible and, in any case, before the twentieth (20th) day of the month prior to your order to be delivered to you. 

Pure Organic Drinks will refund the price of the products in full.  Pure Organic Drinks will refund the purchase price using the same method originally used by you to pay for your purchase. 

If after placing an order with Pure Organic Drinks you receive damaged or broken stock, please contact support@pureorganicdrinks.com  with photos and written details of the broken/damaged stock within 24 hours of receiving your stock.  Pure Organic Drinks will send you a replacement stock of the same type.  Pure Organic Drinks does not refund damaged or broken stock.  Pure Organic Drinks reserves the right to dispute the reception of damaged or broken stock. 

Pure Organic Drinks ’s distribution partners normally notify Pure Organic Drinks in the event of any damaged stock before it is delivered.  If this occurs with your stock, Pure Organic Drinks will send you a new stock as soon as possible. 



If you have a discount code, this needs to be applied during the checkout.  We only permit one code/discount/promotion to be used at checkout. 

Any one offer cannot be used in conjunction with any other offer.  Offers cannot be added retrospectively.  Offers are not transferable nor redeemable for cash or credit. 

We reserve the right to withdraw or cancel discount codes at any time.  We also reserve the right to reject discount codes if we suspect any fraud. 


You acknowledge and agree that the content (other than content that may be submitted by individuals), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software, and other elements available on the Site and the App are the property of Pure Organic Drinks or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws.  You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify, or create derivative works from any content or materials on the Site.  Pure Organic Drinks and the Pure Organic Drinks Logo are registered trademarks of Pure Organic Drinks.  All other trademarks are the property of their respective owners.  All our Site’s content is Copyright of Pure Organic Drinks or its affiliates.  All rights reserved.  Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site.  All rights not granted under these Terms are reserved by Pure Organic Drinks and its affiliates. 


We, Pure Organic Drinks, are the owner or the licensee of all intellectual property rights in our Site, whether registered or unregistered, and in the material published on it.  These works are protected by copyright laws and all such rights are reserved. 

You may print off one copy, and may download extracts, of any pages from our site for your personal reference.  You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors. 


Access to the Site.   Pure Organic Drinks is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside Pure Organic Drinks ’s control.  If you cannot access the Site properly or at all because any of these reasons, Pure Organic Drinks will not refund any money you have paid or compensate you. 

Making the Site usable to a reasonable level.   Means Pure Organic Drinks will attempt to: – 

fix system bugs in the Site, 

Install updates and carry out general diagnosis and maintenance of the Site. 

Attempt to carry out scheduled maintenance during what a period in which Pure Organic Drinks anticipates will be relatively low levels of online use. 

Pure Organic Drinks also needs to be able to do emergency maintenance and/or suspend access to the servers where, in Pure Organic Drinks ‘s reasonable discretion, sees the need to do that. 

Pure Organic Drinks will attempt to have the Site available again as soon as Pure Organic Drinks considers it is safe to do so. 

Software on the Site.    The Site relies in part on software to work and Software may possibly have ‘bugs’ in the system.  Whilst Pure Organic Drinks will monitor the Site and attempt fix any bugs in the system that are made known to us, Pure Organic Drinks cannot guarantee that the Site will be bug-free or will work all the time.  It is not a term of these Terms of Use that the Site or any individual feature of the Site will always be available, error free and/or even free from viruses. 

Links to Other Websites.    Where the Site contains links to other websites and third-party products or services, these links are provided for your information only.  Pure Organic Drinks is not responsible for the content of these other websites or information on them or other products or services. 

Any online facilities, tools, services, or information that Pure Organic Drinks makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults.  To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.  Pure Organic Drinks is under no obligation to update information on the Website. 

Whilst Pure Organic Drinks uses reasonable procedures to ensure that the Website is secure and free of errors, viruses, and other malware, we give no warranty or guaranty in that regard and all Users/Customers must take responsibility for their own security, that of their personal details and their computers and systems. 

Pure Organic Drinks accepts no liability for any disruption or non-availability of the Website. 

Pure Organic Drinks reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. 


You agree to indemnify Pure Organic Drinks and its group companies’ liabilities and the reasonable costs (including reasonable legal fees), sustained or incurred because of content posted to the Site by you being in violation of these Terms and/or Pure Organic Drinks ’s Review Guidelines.  


Pure Organic Drinks excludes: 

any responsibility for or liability arising out of any dealings you have with third parties that take place using or facilitated by the Site and 

any liability for losses which are not a foreseeable or likely consequence of your use of the Site, or of a breach of these Terms.  For example, losses are foreseeable where they could be contemplated by you and/or Pure Organic Drinks. 

Pure Organic Drinks will not be liable to you over the entire period of your use of the Site   for any loss more than the total value of ordered by you via the Site   from time to time and 

£250, whichever is the higher. 

Notwithstanding this, nothing in these Terms will affect any liability we may have for: 

death or personal injury arising from our negligence or our liability. 

fraudulent misrepresentation: for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or 

any other liability that cannot by law be excluded or limited. 


Pure Organic Drinks specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity.  If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim. 


If any provision of these Terms and Conditions is held by a legitimate Court of Law or other competent authority to be void, invalid or unenforceable in any part or any reason then these Terms and Conditions shall continue to remain valid as to the other provisions thereof and the remainder of the affected provision(s) shall not be affected or impaired.  


The failure of Pure Organic Drinks to partially or fully exercise any rights or the waiver of Pure Organic Drinks of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by Pure Organic Drinks or be deemed a waiver by Pure Organic Drinks of any subsequent breach by you of the same or any other term of these Terms. 

The rights and remedies of Pure Organic Drinks under these Terms and any other applicable agreement between you and Pure Organic Drinks shall be cumulative, and the exercise of any such right or remedy shall not limit Pure Organic Drinks ’s right to exercise any other right or remedy. 

These Terms may not be varied except with our express written consent.  These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site   and any order. 

We are required by law to advise you that contracts may be concluded in English only, and that no public filing requirements apply. 

Our Right to Vary Theses Terms and Conditions 

We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. 

You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven (7) working days of receipt by you of the Products). 

The Entire Agreement 

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract. 

We each acknowledge that, in entering a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. 

Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. 

Nothing in this clause limits or excludes any liability for fraud. 


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 

Contracts for the purchase of Products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 


VAT shall be charged on certain items obtained through this Site and shall be marked as such. 


 All notices given by you to us must be given to Pure Organic Drinks at notices@pureorganicdrinks.com.  We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above.  Notice will be deemed received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or four (4) days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 


Applicable laws require that some of the information or communications we send to you should be in writing.  When using our Website, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our Website. 

For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. 

This condition does not affect your statutory rights. 


This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Pure Organic Drinks or that of our affiliates. 

We assume no responsibility for the content of such Websites and disclaim liability for all forms of loss or damage arising out of the use of them. 

The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them. 



You may not transfer any of your rights under these Terms and Conditions to any other person.  We may transfer our rights under these Terms and Conditions where we reasonably believe your rights will not be affected. 

These Terms and Conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the Terms and Conditions. 

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions and no third-party will have any right to enforce or rely on any provision of these Terms and Conditions. 

If any Court or competent authority finds that any provision of these Terms and Conditions (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms and Conditions will not be affected. 

Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh Courts. 


Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site and the App is complete and reliable.  Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability.  We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged).  We do not guarantee that all products described on our Site   will be available. 


The images of the Products on our Website are for illustrative purposes only.  The Products may differ slightly from those as displayed on our Website and food by its nature may vary in colour and size.  The packaging of the Products may also vary from as shown on our Website. 

You are responsible for opening and inspecting the Products upon delivery and storing them correctly.  You are also responsible for any preparation and cooking of the Products.  We accept no liability for any loss, damage or injury arising because of the incorrect storage, preparation or cooking of the Products. 

You are responsible for checking our packaging and Website to ensure that a Product does not contain a relevant allergen to you.  The Products include ingredients from third party suppliers who are responsible for labelling their ingredients correctly.  Whilst we undertake rigorous checks in accordance with our legal obligations prior to using all third-party suppliers, in circumstances where a third party issues a product recall for whatever reason, we accept no liability for any loss, damage or injury caused by an ingredient recall or incorrect labelling. 

Products are subject to availability and prevailing market conditions.  In the event of non-availability of any Products you order, we may offer a reasonable substitute.  It is our policy to notify you of any substitute items via email prior to delivery where possible giving you the opportunity to accept or reject the item prior to the point of delivery.  If you are not happy with any substitution, please contact us at support@pureorganicdrinks.com 

Recent Deals and Offers.     Please see our Website to view the most recent deals and offers. 


Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us.  If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you.  If no ‘leave safe instructions’ are specified, the order will be returned to Pure Organic Drinks and incur a delivery charge and an administration fee (please see The Pure Organic Drinks Order Form for details of these charges. If your order is then re-dispatched to you at a later date this will also incur a further delivery charge. You are obliged to bear all expenses related to aforesaid default of acceptance. 

The courier company may try to contact you on the telephone so that delivery can take place.  The delivery driver will use the telephone number associated with your account, which may also be printed on the delivery label. 

Pure Organic Drinks ’s obligation to deliver your order shall be fulfilled once the courier delivers the order at the safe spot specified by you or the order is considered safe by the courier. 

Pure Organic Drinks will not attempt a further delivery.   

Pure Organic Drinks reserves the right to change your delivery date with prior notice.  If we have left the Products in your safe place, or another place deemed safe by our driver, and they are stolen or damaged, we do not accept liability, but may offer you a refund or other compensation at our complete discretion.  However, the onus is on you to establish safe delivery of the Products and to enable a proper personal handover of the Products every time. 


Once the delivery is completed, according to the preceding paragraph (i.e., signed for by a customer, left in a safe spot as specified by the customer or considered safe by authorised courier company, the risk of any damage or loss of the box will be with the customer.  Pure Organic Drinks shall not be held liable for any damage, defect or loss which may occur thereafter. 

You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you or did not specify by you.  Pure Organic Drinks is not obliged to review the safe spot as to its general suitability. 

Refusal of the delivery does not negate the charge for the Services.  Pure Organic Drinks will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorised courier company. 


Prices include VAT and delivery costs (where applicable) As previously stated, the cost of delivery to certain parts of the UK and Internationally will not be included in the price as in those cases the delivery shall be an additional charge.  

It is your responsibility to ensure sufficient funds are available to process the payment for the order.